Mediation is simply a tool to resolve disputes. For years, we could only visualize that tool as requiring participants to all converge at one location, face-to-face with a mediator, before they could engage in meaningful efforts to settle disputes.

Covid forced a re-invention of that process. At first, I was skeptical that online mediation could work effectively. I never would have predicted it would permanently change the world of mediation as it has. Here are three lessons I have learned.